Privacy Policy

1. Overview

This Privacy Policy explains how personal information is collected, used, stored, and disclosed by Ashley Boland, Chinese Medicine Practitioner and Acupuncturist, operating at Evolve Health in Wollongong (“we”, “us”, “our”).

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using this website or engaging with our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

If you do not wish to provide personal information to us, you are not required to do so, however this may affect our ability to provide services to you.

2. What is personal information?

Personal information refers to information or an opinion that identifies, or could reasonably identify, an individual.

This may include:

  • your name

  • address

  • email address

  • phone number

  • date of birth

  • health information

  • appointment details

  • payment information

  • emergency contact details

We may also collect non-identifiable information such as website analytics data and anonymous usage statistics.

Your personal information will never be sold, rented, or disclosed other than as outlined in this Privacy Policy.

3. What information we collect

We may collect the following information:

  • name

  • date of birth

  • address

  • email address

  • phone number

  • medical and health information

  • treatment notes and clinical records

  • emergency contact details

  • billing and payment information

  • appointment history

  • information submitted through intake forms, bookings, or contact forms

4. Why we collect your information

We collect personal information to:

  • provide acupuncture and Chinese medicine services

  • maintain clinical records

  • manage appointments and bookings

  • communicate with you regarding your care

  • process payments

  • provide herbal medicine prescriptions

  • comply with legal and professional obligations

  • improve our services and website experience

  • send practice updates or health information where consent has been provided

5. How we collect personal information

We may collect information:

  • when you book appointments

  • when you complete intake or consent forms

  • during consultations

  • through phone calls, emails, or website enquiries

  • through online bookings and forms via Cliniko

  • through social media interactions

  • through your use of our website

6. Website use, cookies & analytics

Our website may use cookies, analytics tools, and tracking technologies to improve user experience and understand website traffic.

These may include:

  • Squarespace analytics

  • Google Analytics

  • Meta/Facebook Pixel

  • social media integrations

Cookies help us understand how visitors use the website and improve site functionality and content.

You can disable cookies through your browser settings if preferred.

Please note that internet transmissions are not completely secure and information transmitted online is done at your own risk.

7. Third-party services

We may use trusted third-party providers to support clinic operations, including:

  • Cliniko (practice management and bookings)

  • payment processors

  • email service providers

  • website hosting services such as Squarespace

  • analytics and marketing tools

These providers are required to manage information securely and in accordance with applicable privacy laws.

8. Disclosure of information

Your information may be disclosed:

  • to other healthcare providers with your consent

  • where required by law

  • where necessary to protect health or safety

  • to trusted service providers assisting in operating the clinic

We do not sell or trade personal information.

9. Direct marketing

From time to time, we may send you health updates, clinic news, or marketing communications where you have consented to receive them.

You may opt out at any time by:

  • unsubscribing from emails

  • contacting us directly

We do not provide your personal information to third parties for direct marketing purposes.

10. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically and/or in hard copy form.

Clinical records are stored securely using Cliniko and other secure systems with password protection and restricted access.

While we take reasonable precautions, no online transmission or electronic storage system can be guaranteed to be completely secure.

11. Data retention

Clinical records are retained in accordance with Australian healthcare regulations and professional obligations.

Information is retained only for as long as necessary to provide services and comply with legal requirements.

12. Accessing or correcting your information

You may request access to personal information we hold about you and request corrections if information is inaccurate or incomplete.

We may require verification of identity before releasing information.

In some circumstances permitted by law, access may be refused. If so, written reasons will be provided.

13. Complaints

If you believe your privacy has been breached, please contact us using the details below.

We will:

  • investigate your complaint confidentially

  • respond within a reasonable timeframe

  • work to resolve the issue appropriately

14. Changes to this policy

This Privacy Policy may be updated from time to time.

Any updates will be published on this page.

15. Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Ashley Boland
Chinese Medicine Practitioner & Acupuncturist
Evolve Health
Wollongong

Email: chinesemedicinewithashley@gmail.com